Questions while working on a spot
Working on a mark takes enough liquid to dampen the fibers, light contact with the fingers, and a clean cloth to draw the moisture back out. These answers cover what happens on the surface while working on a stubborn spot.
How much liquid should go onto a single spot?
Dampen the surface fibers without soaking the area. Extra liquid spreads outward across the fabric and carries the mark wider. A moderate amount keeps the work contained and allows the cloth to draw the moisture back out.
What if the mark is lighter after blotting but still visible?
Repeat the process on the remaining mark. Heavy spills often release their top layer on the first try while deeper residue transfers on the next. Work the remaining area again using a fresh section of cloth.
Does the spot need more moisture if it dried before blotting?
Dampen the area again so the cloth can lift the residue away. The transfer happens while the fibers are wet, so a dry surface holds onto the material. Adding liquid reactivates the spot for the cloth to absorb.
Is the formula intended only for carpets?
Our formula is for colorfast carpets, rugs and upholstery that can be safely dampened with water. Test an unexposed area first if water safety is unknown. Surfaces marked for dry cleaning only require a different method.
Why is the rug dye transferring onto the white cloth?
Stop working immediately because the dye in the fabric is unstable. The material is not colorfast to water and will lose its original pattern. Let the area dry completely without adding further moisture.
Can the liquid address the smell left by a spill?
Our formula is completely odor free and targets only the visible mark on the fabric. It leaves no scent behind of its own. Lingering odors from the original spill remain in the fibers after the mark is gone.