Contact the makers of the formula
PO Box 789
Tualatin, OR 97062
[email protected]
Nothing is kept at that box to look at, try on or pick up, and no parcel should be sent back to it. It holds letters only.
Letters sent to this address reach the people who make the liquid. The address above belongs to a mailbox rather than a storefront, and messages about how the formula worked on a specific fiber reach our desk directly.
What reaches our mailbox
The address on this page receives correspondence about the recipe itself. It connects directly to the workshop floor where the liquid is prepared, rather than an order desk or retail counter.
A parcel sent to this location sits in a box rather than an intake bay. Inquiries concerning an order belong with the merchant who issued the receipt, while observations about the liquid stay with us.
What to include in a letter
Notes about the performance of the liquid help us monitor our production. Name the material treated, whether carpet or fabric, and state how the mark changed after you blotted the wet area.
Every report on an old or stubborn mark is read by the people who mix the ingredients. Specific details about the fiber and the age of the mark give the team the facts needed to evaluate the result.