If something went wrong with an order

A problem with the parcel and a problem with the liquid go to two different places. The seller who took the payment holds the order details, while messages about how the liquid performed on a stain come directly to us.

Issues with delivery and damaged boxes

The merchant who processed the transaction handles damaged packaging, missing items, billing corrections, and physical returns. That seller holds the receipt, packed the carton, and selected the carrier for the trip.

Direct every question about delivery progress or an exchange to that seller. We do not manage the checkout records or handle the parcels that travel back.

When the liquid behaves unexpectedly

Notes about how our formula worked on a mark reach our desk. We read accounts of what happened during cleaning, answer questions about specific materials, and pass those reports directly to the team that blends the liquid.

Tell us about the surface and how the spot responded. We track how the solution performs in everyday use and keep those records for the people who make it.